Shipping Policy

This Shipping Policy outlines how PNS Graphics manages the delivery of printing machines, equipment, and related products purchased through our website.

Order Processing

All orders are processed after full payment has been received and confirmed. Orders are typically prepared for dispatch within 10 business days, excluding weekends and public holidays. Processing times may vary depending on the nature of the equipment and any required preparation or testing.

Before dispatch, machines and equipment are securely packed and, where applicable, inspected to ensure they are ready for transport. This terms must be written in the proforma invoice or tax invoice.

Shipping Methods

Due to the size and nature of commercial printing machinery, orders are shipped using appropriate freight and logistics providers. Or other items in consultation with the law. Shipping methods may include:

  • Local and interstate freight services within Australia

  • Specialised machinery transport where required

  • International freight forwarding services for overseas orders

The shipping method used will depend on the size, weight, destination, and handling requirements of the order.

Shipping Costs

Shipping costs are calculated based on factors such as:

  • Dimensions and weight of the item(s)

  • Requirement of special equipment and personnel

  • Delivery location

  • Freight service requirements

Shipping fees are either displayed at checkout or provided as part of a formal quotation prior to order confirmation. For large or specialised equipment, freight costs may be quoted separately.

Delivery Timeframes

Estimated delivery times vary depending on location:

  • Metropolitan Australia: approximately 3–10 business days (As Agreed with the buyer)

  • Regional or remote Australia: approximately 5–15 business days (As Agreed with the buyer)

  • International deliveries: timeframes vary and depend on destination, customs clearance, and freight provider (As Agreed with the buyer)

Delivery times are estimates only and may be affected by factors outside our control, including carrier delays or customs processing.

International Shipping

For international orders, customers are responsible for any applicable duties, taxes, customs charges, or import fees imposed by the destination country. PNS Graphics complies with Australian export regulations and will provide standard shipping documentation where required. It is always loaded in the containers unless otherwise. Customer pays for additional changes.

Order Tracking

Once an order has been dispatched, shipping details and tracking information will be provided where available. Tracking allows customers to monitor delivery progress directly with the freight carrier.

Risk and Ownership

Risk in the goods passes to the customer once the goods are handed over to the freight carrier. Ownership of the goods transfers upon receipt of full payment, unless otherwise agreed in writing. Insurance must be covered by the customer.

Damaged or Missing Goods

If your order arrives damaged, incomplete, or shows signs of handling issues, please notify PNS Graphics within 48 hours of delivery. Where possible, include photographs and order details to assist with investigation. And the buyer should contact their insurance company to recover the compensation.

We will work with the freight provider to resolve the issue as efficiently as possible.

Returns and Freight

Any return shipping arrangements are subject to approval and may incur additional freight charges. Return freight costs are the responsibility of the customer unless otherwise agreed.

Policy Updates

PNS Graphics reserves the right to update this Shipping Policy at any time. Any changes will take effect once published on this website.